Fonality Call Center Solution:
- Unlimited queues: Shorten wait times by routing calls to the first available agent.
Recording: Record calls with a
click for quality assurance and training.
- Remote worker support: Empower remote teams using the included desk phone, softphone, and HUD Mobile app.
- Daily reporting: See how callers interact with your team and when to schedule staff with automated email reports.
- Web Launcher: Help callers faster with easy integrations.
- Queue priority: Ensure your most critical calls don’t wait by deciding which queues take priority.
- Skills-based routing: Increase productivity and revenue when you send more calls to experienced staff.
- Custom call routing: Route callers to the right place quickly using any of 7 automatic call distributor (ACD) types.
- Barge, Monitor, Whisper: Instant training, coaching, and customer satisfaction tools built into HUD.
- Real-time metrics: Use to improve customer service, maximize payroll, and even refine business hours.
- Graphical reporting: Make sure you’re staffed properly when you can see spikes in volume via performance graphs
8x8 VCC (Virtual Contact Solution)
- Unique Solution that Overlays on Exisitng Phone systems
- Website Integrations with Chat, CoBrowsing,
- Supported Queues for Incoming calls, Incoming Chats, Outbound Call Queues, and email queues